Neighbourhood Officer
Job Description
We are currently recruiting on behalf of a leading housing organisation for an experienced Neighbourhood Officer to join their team in Solihull on an initial 3-month contract, with the possibility of extension.
This is an excellent opportunity for an experienced housing professional looking for a hybrid role with a varied caseload and the opportunity to make a positive difference to residents and local communities.
The Role:
As a Neighbourhood Officer, you will be responsible for managing a designated patch and delivering an effective tenancy and neighbourhood management service to residents.
Your responsibilities as a Neighbourhood Officer will include:
We are looking for an experienced Neighbourhood Officer, Housing Officer, Tenancy Officer or similar housing professional, ideally with experience within a local authority or housing association.
You will have:
This is an excellent opportunity for an experienced housing professional looking for a hybrid role with a varied caseload and the opportunity to make a positive difference to residents and local communities.
The Role:
As a Neighbourhood Officer, you will be responsible for managing a designated patch and delivering an effective tenancy and neighbourhood management service to residents.
Your responsibilities as a Neighbourhood Officer will include:
- Managing a designated patch of general needs properties.
- Providing effective day-to-day tenancy and neighbourhood management.
- Managing tenancy-related enquiries and resolving issues promptly.
- Investigating and managing low-level anti-social behaviour (ASB) cases.
- Addressing tenancy breaches and taking appropriate action where required.
- Carrying out tenancy visits, estate inspections and tenancy audits.
- Managing complaints and responding to resident enquiries.
- Supporting residents with tenancy sustainment and resolving issues at an early stage.
- Liaising with internal teams, contractors and external agencies.
- Identifying and reporting property, environmental and neighbourhood issues.
- Maintaining accurate case records and progressing cases within agreed timescales.
- Working in accordance with relevant housing legislation, policies and procedures.
- Building positive relationships with residents and promoting well-managed, safe and sustainable neighbourhoods.
We are looking for an experienced Neighbourhood Officer, Housing Officer, Tenancy Officer or similar housing professional, ideally with experience within a local authority or housing association.
You will have:
- Experience managing a housing patch.
- Strong knowledge of tenancy and neighbourhood management.
- Experience dealing with low-level ASB and tenancy breaches.
- Excellent communication and customer service skills.
- The ability to manage a varied caseload and prioritise effectively.
- Experience working with vulnerable residents and partner agencies.
- A proactive, professional and solution-focused approach.
- Good knowledge of housing policies, procedures and relevant legislation.
- 3-month initial contract, with potential for extension.
- Full-time, Monday to Friday.
- Hybrid working.
- Solihull-based position.
- Opportunity to work with an established housing organisation.
- Support from a dedicated recruitment consultant throughout the assignment.