Job Details

Tenant Liaison Officer (TLO)
Location: London (Camden)
Start Date: Monday 09/11/2026
Duration: Ongoing (March 2027 - further work likely)
Rate: -22 per hour | 8 hours per day
Mileage/Travel: Paid between sites

I'm working with a contractor who is looking for an experienced Tenant Liaison Officer to support a social housing refurbishment contract in Camden, London.

The Role:

• Acting as the main point of contact for residents throughout the refurbishment works.
• Liaising with tenants to explain upcoming works, timescales and any disruption.
• Arranging access to properties and coordinating appointments with site teams.
• Handling resident queries, concerns and complaints professionally.
• Keeping residents updated on progress and resolving any issues that arise.
• Working closely with site management and subcontractors to ensure works run smoothly.

Key Requirements:

• Previous experience as a Tenant Liaison Officer within social housing or refurbishment.
• Confident communicating with residents and dealing with queries or complaints.
• Strong organisational and administration skills.

Full UK driving licence and access to a vehicle preferred