Job Details

An excellent opportunity has arisen for an organised and proactive Scheduler / Planner to join a busy and growing team on a permanent, full-time basis. The successful candidate will play a key role in the day-to-day coordination of maintenance works, ensuring engineers are scheduled effectively and reactive works are completed within agreed timescales. You will act as a key point of contact between customers, engineers, subcontractors and internal departments, helping to maintain excellent service levels and ensure operational requirements are met.

Job Description for the Scheduler / Planner:

• Coordinating and allocating planned and reactive maintenance jobs to engineers.
• Organising daily engineer schedules and managing diaries to maximise efficiency.
• Arranging subcontractor attendance and monitoring the progress of outstanding works.
• Communicating with customers and engineers to confirm appointments, provide updates and arrange any follow-on visits.
• Monitoring job performance to ensure agreed SLAs and customer KPIs are consistently achieved.
• Maintaining accurate job records and updating internal systems and customer portals.
• Processing completed job sheets and ensuring all relevant paperwork is received.
• Following up outstanding quotations and ensuring completed works are accurately documented and ready for invoicing.
• Proactively identifying and resolving scheduling conflicts or operational issues.
• Providing general administrative and coordination support to the wider team when required.

Candidate Requirements for the Scheduler / Planner:

• Previous experience coordinating field-based engineers and maintenance works is essential
• Previous experience within facilities management or the maintenance industry would be beneficial
• Strong organisational, planning and communication skills
• Excellent customer service and IT skills, including Microsoft Office
• Good attention to detail and the ability to manage priorities in a fast-paced environment
• A proactive, self-motivated approach with the ability to work independently and as part of a team
• Minimum of five GCSEs or equivalent.

This role would suit candidates with the following experience: Scheduler, Planner, Service Coordinator, Maintenance Coordinator, Facilities Management Administrator, Engineer Coordinator or Service Administrator.

Hours: Monday - Friday 8:30 am - 5:00 pm
Salary: £26,500 - £27,500 Per Annum

Benefits:

• Competitive Salary, dependant on experience and qualifications.
• An additional day of paid annual leave to celebrate your birthday!
• Company pension scheme (NEST).
• Company private healthcare scheme.
• Free onsite parking.
• Ongoing training and development opportunities.

Salary review following successful completion of probationBrampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.